Disney Ambassador Hotel
Guests Staying on the Ambassador Floor

1. Staying on the Ambassador Floor

Ambassador Lounge

  • An exclusive lounge for guests staying on the Ambassador Floor.
  • The lounge is open from 7:00 a.m. to 10:00 p.m.
    Complimentary soft drinks and snacks served from 7:00 a.m. to 5:00 p.m.
    Complimentary alcoholic beverages, soft drinks and snacks served from 5:00 p.m. to 9:45 p.m.
  • The lounge may be used from 2:00 p.m. on the day of check-in until 12:00 noon on the day of checkout for guests staying in the applicable guest rooms. You may be asked to confirm your room key and room number to enter the lounge.
    • - If the lounge is at capacity, you may be required to wait before entering. Thank you for your cooperation.


  • Breakfast is served at the Hyperion Lounge (Lobby Lounge) on the 1st floor. If you have not booked breakfast in advance, please call the Service Hotline to make a reservation.
    • - Seating availability will depend on the day, and we may not always be able to accommodate your preferred time. Thank you for your understanding.

2. Staying at the Hotel

Entering the Guest Room

  • Scan your key card (or mobile device if using online check-in) on the card reader to open the door. When the green light flashes, turn the handle to enter the room.
    • - If the door does not open, please use the guest telephone located near the elevators to call for assistance.

Evacuation Route

  • A map showing the evacuation route from your room can be found on the back of the door. Please be sure to check the map in case of emergency.

Baggage Storage

  • If you entered your room without collecting baggage stored with the hotel before check-in, please call the Service Hotline.
  • If you would like to store baggage at the hotel after checkout, please visit the Guest Service Counter on the 1st floor. If you plan to pick-up your stored baggage after 1:30 p.m., you may leave your baggage in your room to be collected by a Cast Member. Call the Service Hotline to arrange collection, and before leaving your room, ensure that all your baggage is gathered near the door.

Using the Parking Areas

  • Parking at the hotel requires a fee. Please pay your parking fee at the Front Desk on the 1st floor, or at the Ambassador Lounge on the 6th floor before checking out.
    Parking hours: 0:00 a.m. on the day of check-in until 2:00 p.m. on the day of checkout
    Parking fee: 3,000 yen for the first night; 1,000 yen for each additional night of stay
    • - You can enter and exit the parking area as many times as you like during your stay.
    • - See below for parking fees incurred after 2:00 p.m. on day of checkout.
      600 yen for the first hour
      300 yen for each additional 30 minutes
      Please note that guests spending more than 3,000 yen at a single shop or restaurant in the hotel will receive two hours complimentary parking.
    • - On day of checkout, guests will receive a Guest Parking Voucher (complimentary), to use at Tokyo Disneyland Parking or Tokyo DisneySea Parking.

Payment and Checkout

・Checkout is at 12:00 noon.
・Paying the remaining balance minus your deposit
To pay by credit card, use your smartphone to scan the two-dimensional code on the guest room television to be directed to the payment website.
・For payment methods other than credit card, and guests requiring a receipt (statement), please pay at the Reception Counter.
Return your key card to the return boxes on the 1st and 6th floors, or by handing it in at the Reception Counter or Ambassador Lounge.

Operational Hours for Hotel Restaurants, Facilities and Relaxation Services

  • Operational hours for the hotel’ s restaurants and facilities can be checked by accessing the menu on the guest room television.
  • To book a restaurant or relaxation service, contact the Service Hotline.
     - Please note that the restaurant and relaxation service may already be fully booked at the time of your call.

Take-out meals

・California Cuisine: Empire Grill offers take-out meals. Please enjoy this meals in your guest rooms.
 -Please order using the dedicated mobile order.
 Click here for details.

Requests to Hotel Guests on Using Hotel Facilities

  • The slippers and nightwear are for use in your guest room only. Do not wear them around the hotel.

Entering and Exiting via the Restaurant Corridor

  • Opening times for the hotel entrance by the restaurants depends on operational hours at Ikspiari.

Smoking Lounge

  • All guest rooms are non-smoking. Guests wishing to smoke are requested to use the Smoking Lounge on the 1st floor.

Eco Bag

  • All guest rooms include Eco bags to be taken home with you after your stay. Each room has two bags per night of stay. Extra Eco bags cannot be provided. Thank you for your understanding.
  • Eco bags available for purchase are offered at the Front Desk (¥2,000 per bag).

Paper Bag

  • As of February 28, 2023, Paper Bag are no longer provided in guest rooms. If you require a paper shopping bag, please ask a Cast Member. Thank you for helping to reduce paper waste at Tokyo Disney Resort.

3. Guest Room Facilities and Amenities

Wireless Internet Access (Wi-Fi)

  • Complimentary Wi-Fi is available in all guest rooms at the hotel.
    SSID: d_hotels
    Password: 19281118


  • The following beds are also available in some room types. Pillows are located in the top shelf of the closet.
    - There is also a video tutorial on how to use the bed.
  • To watch, select “TV” from the menu on the television, then “Room Information.”
    - Bed types differ according to guest room type.


  • The mineral water in the room refrigerator is complimentary. (Guests staying on the Ambassador Floor may request extra bottles free of charge).


  • The bathtub takes five minutes to fill. Do not overfill the bath.

Children’s Pajamas

  • Please call the Service Hotline to request children’s pajamas. Available sizes are as follows.
    S (80 cm – 100 cm), M (100 cm – 120 cm), L (120 cm – 140 cm)
    • - Children’s pajamas cannot be taken home.

Unplugging Electrical Devices and Equipment

  • Before leaving your room, please unplug any devices that contain lithium-ion batteries, or devices with a heating element such as hair straighteners.

4. Purchasing a Park Ticket and Accessing the Parks

Purchasing a Park Ticket

  • A Fixed-Date Ticket is required for entry to Tokyo Disneyland and Tokyo DisneySea.
  • For information on Park tickets including ticket types and when they can be used for Park entry, click here.
  • The Guest Service Counter will be busy around the time of Park opening. We recommend purchasing your ticket the day before to avoid congestion.
    Location: 1F Guest Service Counter / Hours: 6:00 a.m. - 10:00 p.m.
  • - To avoid overcrowding around the Park Entrance, the time of Park opening may change.
  • - Guests with Vacation Packages who have already purchased a ticket may not purchase tickets at the hotel.

Disney Hotels Guest Benefits “Happy Entry”

  • This Disney Hotel guest benefit allows guests to enter the applicable Park through a Special Entrance for Disney Hotel guests, 15 minutes earlier than other guests. This benefit is not available on the day of check-in.
    Click here for details.