Tokyo Disney Resort Toy Story Hotel
Information for Guests Staying at the Hotel

• 3:00 p.m.

• Your room will be available after 4:30 p.m. (You will not be able to enter the room before 4:30 p.m.)
• Hours: 7:00 a.m. – 1:00 p.m.

• Scan your room key on the card reader.
• When the green light flashes, turn the handle to enter the room.

• A map showing the evacuation route from your room can be found on the back of the door. Please be sure to check the map in case of emergency.

• The hotel’s main entrance will be closed from 0:00 a.m. to 6:00 a.m. A room key is required to enter the hotel.

• SSID: d_hotels
• Password: 19281118

• Before leaving your room, please unplug any devices that contain lithium-ion batteries, or devices with a heating element such as hair straighteners.

• Use the television to access information on Park opening times, room amenities, housekeeping during consecutive stays, and guest room facilities.

• For guest rooms with three-digit numbers, the first digit denotes the floor. E.g. Room No. 313 is located on the 3rd floor.
• For guest rooms with four-digit numbers, the first two digits denote the floor. E.g. Room No. 1121 is located on the 11th floor.

• The elevator will depend on your room number. See below for more information.
• Guest Room No. 301 - 339: Use the elevator next to the Front Desk (Buzz Lightyear design)
• Guest Room No. 363 - 399: Use the elevator next to the Guest Service Counter (Woody design)

• Ice dispensing machines and water servers can be found at two locations on each floor. Instructions for use can be found on the guest room television.

• If you are staying in the hotel for consecutive nights, but will be changing to a different room during your stay, you will need to complete the room change procedure.

• Your baggage will be moved by a Cast Member. Ensure all your baggage is gathered in one place.
  Before leaving, call the Service Hotline from the telephone in your room.
  
  • - Cash, valuables or any items in the safe deposit box will not be moved by the Cast Member. Please take these with you before you leave.
  • - If you do not call to inform of your departure, your items may be moved to your new room while you are out.

• Returning your room key: Return box on the 2nd floor (Lobby floor)
• Collecting your new room key: Front Desk
  
  • - The key can be collected once the room has been prepared.

• You will receive a notification to your phone once your room is ready. Download your room key to your phone.

• - Depending on your time of return, you may have to wait to enter your guest room.
  Thank you for your understanding.

• 12:00 noon

Checkout can be completed at the Front Desk. You can also use the Express Checkout service on the guest room television.

• Payment can be made via credit card.
• Return your room key to the return box.

1. Turn on the television and choose “Usage Statement Checkout” from the menu.

2. Follow the onscreen instructions.

3. To pay by credit card, scan the two-dimensional code with your phone to be directed to the payment website.

• - Accepted credit cards: JCB, VISA, MasterCard, American Express, Diners Club, Orico. This system uses 3D Secure.
  Click here for more information on 3D Secure.
  • - in Japanese only

4. When the screen shows “Checkout is complete” the checkout process is complete.

• - For payment methods other than credit card, and guests requiring a receipt (statement), please pay at the Front Desk.
• - Express Checkout can be used on day of checkout.

• Children’s pajamas and amenities are available from the Guest Service Counter on the 2nd floor (Lobby floor). If you are staying consecutive nights, please ask for enough to cover your stay.

• S: 100 cm and under
• M: 100 cm – 120 cm
• L: 120 cm – 140 cm

• Slippers
• Toothbrush

For all other amenities, please ask at the Guest Service Counter or call the Service Hotline from the phone in your guest room.

• Please purchase a parking service ticket（駐車サービス券）from the vending machine located inside the parking area.

  • - Parking service ticket （駐車サービス券）: A ticket that allows you to use and exit the parking area by paying a set parking fee calculated according to the number of nights stayed at the hotel.

• From 0:00 a.m. on day of check-in
• Until midnight on day of checkout

• 3,000 yen for the first night
• 1,000 yen for each additional night of stay (per passenger car)

• - You can enter and exit the parking area as many times as you like during your stay.
• - Cash payment only.

• Offering a buffet service at breakfast and dinner, Lotso Garden Cafe draws its inspiration from Lotso, the lovable pink-and-white plush teddy bear featured in the Disney and Pixar film Toy Story 3.
• To dine at the restaurant, please make an advance reservation (Priority Seating) via the Tokyo Disney Resort Online Reservations & Tickets.
• Available only for guests staying at the hotel.

• Access the menu on the guest room television for information.

• 2F (Lobby floor)

• - Dining tickets can be purchased during opening hours from the vending machine.

・Children must be supervised at all times while in Toy Friends Square and Slinky Dog Park.

・In the interests of safety, please refrain from running, and from climbing on and hanging off the character statues and other features in the facility.

• - Check here for Toy Friends Square rules.
• - Check here for Slinky Dog Park rules.

See below for information on where to purchase Park tickets at the hotel.

• 2F (Lobby floor) Guest Service Counter

• 6:00 a.m. - 10:00 p.m.

This Disney Hotel guest benefit allows guests to enter the applicable Park through a Special Entrance for Disney Hotel guests, 15 minutes earlier than other guests. This benefit is not available on the day of check-in.

Click here for details.

・Guests can access various facilities within Tokyo Disney Resort by using the Disney Resort Line monorail that circles the Resort.
　The closest station to Tokyo Disney Resort Toy Story Hotel is Bayside Station on the Disney Resort Line monorail.
　Click here for details.